Privacy Policy

Privacy Policy

Privacy Policy

Last modified: May 2020

(applicable to visitors of website)


This Privacy Policy describes the way SportActivator S.à r.l-S (hereinafter, “SportActivator”, “we”, “our” or “ us”) collects, uses and shares personal information of a visitor (hereinafter “you”) of website (hereinafter “the website ”, “our website”).

You can contact us if you have any questions about our privacy practices. We will be happy to provide you any assistance you may need.



The company which decides how and why your personal data is processed, and which is called “Data Controller” is SportActivator S.à r.l-S, a Luxembourg law governed private limited liability company with a registered address at Rue d’Arlon 121A, Luxembourg L-1150, Luxembourg, Grand Duchy of Luxembourg, registered with the Luxembourg Trade and Companies Register under number B244070.



We collect, use and store different types of your personal information as a result of your visit of our website and/or your initiative to call us and/or to contact us by mail at our address Rue d’Arlon 121A, Luxembourg L-1150, Luxembourg, Grand Duchy of Luxembourg or e-mail at


The personal data we collect includes the following categories of data:


Personal Information we get when you visit our website

We collect certain information about you when you navigate on our website:


Information voluntarily provided by our visitor  

SportActivator does not collect personal data other than those visitors voluntarily provides on the website, either when they sign up or when they send a contact request

– name

– first name

– e-mail address

– home address and country

– phone number

– date of birth

(the Personal Data)


Browsing data

When you visit our website, some of your browsing data may be stored by WordPress and our server host. This may include your IP address and your time zone.


Personal data you give to us when you contact us by any means

We collect any communication data such as telephone conversations, e-mails, and letters you send to us. More generally, when you communicate with us in any other way, we will collect whatever information you provide us with.




The processing of the Visitors’ Personal Data is necessary for SportActivator to provide them with the services they requested. We use the information we collect for the following purposes:


Public and business relationship and communication with you 

When you decide to provide us voluntarily with any communication data, we use this information to:

– respond to your requests or inquiries;

– deliver the service that you request from us;

– promote our activities to you (sending of newsletters, brochures, videos, or invitations to events). If you do not wish to receive marketing emails, you may follow the “unsubscribe” instructions included within our email communication or write us an email if you can’t find those instructions;

– communicate with you and provide you with the information requested;

– and process your access, rectification, and opposition requests if any; as well as other rights with respect to personal data.


Comply with any legal requirements and enforce our legal rights

We may rely on a legal obligation to process your personal data, such as to respond to requests of competent authorities or to establish, exercise, or defend legal claims.



We undertake to implement technical and organizational security measures to grant protection to your personal information against unauthorized access, modification, disclosure, or deletion.


SportActivator follows generally accepted security standards to help protect your Personal Data. However, no method of transmission over the Internet, or of electronic storage, is 100% secure. Therefore, SportActivator cannot guarantee the absolute security of Personal Data.


Your Personal Data will be processed internally by duly authorized persons, within the limits of their respective attributions.


We may share certain details of your personal data with the following parties:


Data processors

Your data may be exceptionally communicated to SportActivator data processors (including IT service providers) and external services providers such as web designers, marketing solutions providers, communication agencies, to the strictest extent necessary and subject to the existence of contractual guarantees to ensure the security and confidentiality of the data.




We do use some WordPress plugins on this website that may pass data, including personal information, to external servers to process, such as Stripe payment gateway by

We only use WordPress plugins and themes that are hosted by’s guidelines clearly prohibit tracking users without their explicit informed consent.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.”


Law enforcement agencies or governmental authorities 

We may also share your information with law enforcement agencies or authorities if such disclosure is reasonably necessary to (a) comply with our legal obligations, (b) respond to information requests for fraud investigations and alleged illegal activities, and/or (c) protect our rights or defend ourselves against any claims.


Business transfers

Finally, please also note that your information may also be transferred to another company in the event of a sale of the whole or part of our business to a third party.





In accordance with the current data protection legislation, you have the following rights regarding your personal data:


Data access and data portability 

You have the right to access the personal information about you by requesting us a copy of your personal data free of charge.


Rectification of inaccurate or incomplete data 

You have the right to request that we correct any inaccuracies in your personal data.


Data retention and erasure 

We generally retain your personal information for as long as it is necessary for the purposes specified in this Privacy Policy and to comply with our legal obligations.

If you no longer want us to use your information, you can request us to erase your personal information.

Please note that if you request the erasure of your personal information, we may retain and use your personal information to the extent necessary to comply with our legal obligations.


Right to object

We process your data for a couple of reasons as explained in “4. WHY DO WE PROCESS YOUR PERSONAL DATA?”. Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing we will stop processing your personal data for these purposes.


Right to restriction of processing

You have the right to request that we put on hold the use of your data.


Right to lodge a complaint with a supervisory authority

If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with a supervisory authority (in particular in the Member State where you live, place of work or of an alleged infringement of the GDPR).



We may occasionally amend this Privacy Policy to reflect any changes to our website and the way we handle your personal information or changes in the applicable laws.

If we make changes we consider important, we will let you know by placing a notice on our website.

To the extent permitted by applicable law, such changes will be applicable from the time they are published on our website unless we specify a date of entry into force. Your continued visit of our website from that day on will be subject to the new Privacy Policy.



If you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to or via mail to the address indicated below, and we will get quickly back to you. We are always glad to talk about our privacy practices.

SportActivator S.à r.l-S.

Rue d’Arlon 121A

L-1150, Luxembourg

Grand Duchy of Luxembourg